juya baji Privacy Policy

1. Definitions and Scope

In this document, "juya baji", "we", "us", or "platform" refers to this website and all associated services. "User", "you", or "your" refers to any individual registered on or using this site. "Personal information" means any information that can directly or indirectly identify a person.

This policy applies to all users of juya baji, including residents of Bangladesh and users from anywhere else in the world. Users must be at least 21 years old before using this site — information obtained during age verification is also retained under this policy.

2. What Information We Collect

2.1 Registration and Identity Information

We collect the information you provide when creating an account. This includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form, not readable directly)
• National ID card or passport details (when identity verification is required)
• Residential details

2.2 Financial Information

Financial information is collected during deposit and withdrawal processes on juya baji. Transactions are carried out through mobile banking services available in Bangladesh — bKash, Nagad, Rocket, Upay — and bank transfers. Mobile numbers and transaction reference numbers used with these services are recorded in our system.

2.3 Technical and Behavioural Information

When you use juya baji, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system details
• Which pages were viewed and for how long
• Login and logout times
• Time spent on each game

This information is used to maintain site security, prevent fraud, and improve the user experience.

2.4 Cookies and Similar Technologies

juya baji uses cookies and similar tracking technologies. Cookies are small data files stored on your device that allow the site to recognise you on your next visit. Cookies are used as follows:

• Session cookies: to keep you logged in
• Preference cookies: to remember language and display settings
• Analytics cookies: to monitor site traffic
• Security cookies: to detect fraudulent login attempts

You can disable cookies from your browser settings, but doing so may limit certain site functions.

3. How Your Information Is Used

The information you provide and that we collect is used for the following purposes:

3.1 Account Management and Verification

Information is used to create new accounts, verify identity, confirm age, and maintain account security. Large transactions may be held until identity is confirmed through the KYC process.

3.2 Payment Processing

Financial information is used to complete deposit and withdrawal transactions securely, detect fraud, and maintain transaction records.

3.3 Customer Support

juya baji provides 24/7 support in Bangla and English via live chat and email. Your contact information is used to communicate with you and resolve issues. Answers to common questions can be found in the FAQ section.

3.4 Responsible Gaming Monitoring

Gameplay patterns and transaction data are analysed to identify unusual behaviour, which is used to support users as part of our responsible gaming policy.

3.5 Bonuses and Promotional Offers

Your account information and transaction history are verified to determine whether a welcome bonus, weekly reward, or other promotional offer applies to your account.

3.6 Legal Compliance

Information may be used to comply with applicable laws and regulations, follow anti-money laundering (AML) rules, and meet legal orders from courts or government authorities.

4. Sharing Information and Third Parties

juya baji does not sell your personal information to third parties for commercial purposes. However, information may be shared in limited circumstances as described below:

4.1 Payment Service Providers

Completing transactions requires sharing necessary information with mobile banking services such as bKash, Nagad, Rocket, or Upay. These services follow their own privacy policies.

4.2 Technology and Security Partners

Limited and necessary information is shared with trusted technology providers for site security, fraud detection, and server management. Strict confidentiality agreements are maintained with them.

4.3 Legal Requirements

Sharing information with authorities may be required under court orders, government investigations, or applicable legal obligations.

4.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be passed to the new owner. You will be notified in advance in such circumstances.

5. Data Retention Period

juya baji does not retain your information longer than necessary. Specific retention periods are listed below:

• Active account data: until the account is closed
• Transaction records: at least five years from the date of the last transaction (in accordance with AML regulations)
• Identity verification documents: at least five years after account closure
• Login logs and security data: six months to one year
• Customer support conversations: up to two years

These periods may be extended for legal reasons or in connection with ongoing dispute resolution.

6. Data Security Measures

juya baji takes both technical and administrative measures to protect your information:

6.1 Technical Security

• SSL (Secure Sockets Layer) encryption – applied to all data transfers
• Password hashing – stored passwords are never directly readable
• Two-step verification (OTP) – for payments and sensitive changes
• Firewall and intrusion detection systems
• Regular security audits

6.2 Administrative Security

• Only authorised staff can access personal information
• Staff are bound by confidentiality agreements
• Regular security training is provided
• A rapid response plan is in place for data breaches

7. User Rights

As a user of the juya baji platform, you have the following rights:

7.1 Right to Access

You may request to know what information we hold about you. We will inform you within a reasonable time.

7.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. Some information can be changed directly from account settings; for other cases, please contact customer support.

7.3 Right to Close Your Account

You may request to close your account at any time. However, due to legal obligations, certain information will be retained for the periods specified in Section 5 of this policy.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages from juya baji, you can opt out through account settings or by contacting customer support. This will not affect your core account services.

8. Privacy of Minors

juya baji strictly does not provide services to anyone under the age of 21. If we become aware that a minor's information has entered our system, that account will be closed immediately and the related information deleted — except for what is legally required to be retained.

If a parent or legal guardian suspects that their minor child is using this platform, please contact our customer support immediately.

9. International Data Transfers

juya baji is a Bangladesh-focused platform. However, for technical and operational reasons, some data may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that those servers and services meet applicable international standards and that your data remains protected.

10. Liability for External Links

If juya baji pages contain links to third-party websites (such as payment gateway sites), those sites follow their own privacy policies. juya baji is not responsible for how they collect or use information. It is advisable to read their own policies before using those sites.

11. Policy Changes and Updates

juya baji reserves the right to amend this privacy policy at any time. For significant changes, advance notice will be sent to your registered email or mobile number. Continued use of the site after any changes will be taken as acceptance of the updated policy.

The date of the most recent update will be shown at the top of this page. To view an earlier version of the policy, you may submit a request to customer support.

12. Contact

For any questions, objections, or requests regarding this privacy policy, please contact us through the following: